We want customers to be happy with both our products and our service.
If there is a problem with your order, please contact us as soon as possible.
Email: sales@forestfairiessweets.com
Telephone: (+27) 31 465 2481
WhatsApp: (+27) 82 442 4585
Damaged or Unsatisfactory Products
Please inspect your order when it arrives.
If:
- a product has been damaged during delivery;
- the packaging has been significantly damaged;
- you received an incorrect product;
- items are missing; or
- you believe the product does not meet our quality standards,
please contact us within one day of delivery.
Where possible, include:
- your order number;
- a description of the problem;
- photographs of the item;
- photographs of the packaging; and
- any other information that may help us investigate.
Keep the Product
Please keep the affected product and packaging in the condition in which you received it and store it appropriately in a cool, dry place.
This allows Forest Fairies to inspect or investigate the issue where required.
Perishable Goods
Because our products are food items, we generally cannot accept returns simply because a customer has changed their mind once a perishable product has been delivered.
This does not affect any rights you may have under applicable South African consumer law.
Consumed Products
Where a product has been completely consumed, it may not be possible for Forest Fairies to inspect or verify a quality complaint.
We will nevertheless consider legitimate food-safety or quality concerns based on the information available and applicable legal requirements.
Incorrect Items
If you receive a product different from the one ordered, contact us and we will work with you to resolve the issue.
Refunds and Exchanges
Depending on the circumstances, Forest Fairies may offer:
- a replacement;
- an exchange;
- a refund; or
- another reasonable resolution.
Each matter will be assessed individually, taking into account the nature of the complaint and applicable consumer law.
Refund Method
Where a refund is approved, we will advise you of the applicable process and refund method.
Processing times may vary depending on the original payment method and payment provider.
Suggestions and Feedback
Forest Fairies values customer feedback.
Suggestions, comments or feedback regarding our products, ordering process or delivery experience can be sent to: